Frequently Asked Questions

Natural gas detection, alarm placement, testing and New York City compliance, answered plainly. If what you need is not here, the installation guide and the spec sheet go into far more detail, and you can always email us.

How many alarms do I need?

Will my carbon monoxide alarm detect a natural gas leak?

Why do I need a gas alarm if I can smell gas?

What does 10% LEL mean?

Where exactly do I install it?

Do I need an electrician or a permit?

How do I test it?

What do the beeps and the LED colors mean?

Does the battery need replacing?

What should I do if the alarm goes off?

Does it detect propane, LPG or carbon monoxide?

Does this satisfy NYC Local Law 157?

What is the deadline for New York City buildings?

Can I mount it on a pipe instead of a wall?

How long does shipping take, and what does it cost?

What is your return policy?