Our Return Window
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be unused and undamaged, with the power switch never having been moved to ON, and in its original packaging with the manuals and mounting hardware included. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at support@chesguard.com. If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@chesguard.com.
Damages And Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
An alarm that has been switched on cannot be returned for a refund. The CG-GD1 begins its ten year service life the moment it is activated, so an activated unit cannot be resold. This does not affect your rights if the alarm arrives faulty or develops a fault, which is covered under Damages And Issues above and under the 10-year limited warranty.
Custom or special order quantities arranged through a bulk quote may carry their own return terms. We will confirm those in writing before the order is placed.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
How To Start A Return
Email support@chesguard.com with your order number and a short description of the problem. We will reply with a return authorization and instructions. Please do not send anything back before you have heard from us, because items returned without a request cannot be accepted.
